Job Openings

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Staff  at Verde Valley Caregivers work hard to ensure older adults and adults  with disabilities are getting the assistance they need to enjoy their  quality of life.​ 

Call Center Specialist/Temporary Position

Verde Valley Caregivers Coalition (VVCC) is a nonprofit organization dedicated to providing accessible transportation and programs through volunteer services, to support adults in need of assistance to maintain their independence and quality of life at home. VVCC serves adults (neighbors) in need throughout the greater Verde Valley. VVCC depends upon more than 200 volunteers to provide supportive services to over 2,000 neighbors in need. The Call Center Specialist is responsible for arranging transportation to fulfill the ride requests of eligible neighbors and for responding to inquiries requesting information regarding resources from callers. VVCC arranges nearly 30,000 trips annually through its Call Center. 


The Call Center Specialist handles incoming and outgoing calls in VVCC’s Transportation and Resources Call Center.  The Specialist actively participates as an effective and efficient member of the Call Center team to assure quality customer service and the fulfillment of service requests in a timely manner.


 Key Responsibilities   

  • Assists callers with information about programs and services; creates a positive impression as a representative of VVCC.
  •  Answers incoming calls from current neighbors requesting rides; demonstrates ability to arrange rides and manage a variety of transportation resources to fulfill trip requests utilizing transportation and resources software.
  •  Contacts volunteers and other available transportation resources to fill trip requests; gets to know the volunteer pool and assigns neighbor requests appropriately.
  • Answers phones in a friendly, professional manner on a timely basis; directs calls and takes messages accurately. 
  • Works as a responsible team member with Call Center staff and volunteers to help assure requests for services are filled. 
  • Maintains timely and accurate communication with all team members, neighbors, volunteers, staff regarding filling trip requests and modifying or cancellation of trip requests.
  • Participates in and initiates daily team communication and briefings regarding open trip requests, volunteer and staff driver manifests, volunteer availability, and fulfillment of trips request to assure trip requests are fulfilled to the maximum extent of available resources.
  • Completes initial new neighbor eligibility screening for callers requesting VVCC services for the first time. Adheres to VVCC policy and protocols regarding eligibility. Determines and accepts requests for transportation for newly eligible callers, enters requests in trip software along with enough information on newly eligible caller to fill the new requests.
  • Provides completed initial eligibility forms to Care Coordinator for completion of the in-home visit and needs assessment.
  • Assists callers with information about programs and services, creates and maintains a positive impression as a representative of VVCC.
  • Maintains accurate and timely data entry of neighbor and volunteer info in VVCC Intelligent Transportation System and database system (Assisted Rides).
  • Assists with managing the Guardian Angel Emergency Alert Program.
  • Assists with orientation and training of new Call Center staff and volunteers.
  • Participates in Call Center team meetings and VVCC staff meetings.
  • Other duties and activities as assigned.

 

Knowledge, Skills and Abilities 

  •   Minimum high school diploma; bachelor’s degree preferred
  • Excellent customer service and strong communication skills 
  • Capable of handling and directing multiple calls; Call Center experience preferred
  • Ability to learn and effectively utilize an Intelligent Transportation System software
  • Ability and interest in working with elderly population, and with volunteers
  • Ability to establish rapport by being non-judgmental and showing compassion
  • Works effectively as part of a team
  • Knowledge of and experience with computer database systems  


Position Status  

  • Temporary and part-time, hourly as specifically assigned, approximately 20 hours per week or more hours as approved to provide vacation coverage. Expected duration of temporary position is June through September 2019.
  • Direct reports:  No paid regular staff.
  • Reports to Executive Director 


Starting pay:  $14.50/hour

Note:  This position is effective based on available funding and is subject to periodic change.


Verde Valley Caregivers Coalition will make reasonable accommodations for performance of the essential functions of the job for qualified individuals with known disabilities unless doing so would result in an undue hardship for Verde Valley Caregivers Coalition.


Verde Valley Caregivers Coalition is an Equal Opportunity Employer and complies with Title VII of the Civil Rights Act of 1964 as amended, the Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or status as a veteran of military service.  

Mobility Minivan Driver

Verde Valley Caregivers Coalition (VVCC) is a nonprofit organization dedicated to providing accessible transportation and programs, through volunteer services, to support adults in need of assistance to maintain their independence and quality of life at home.  VVCC serves adults in need throughout the greater Verde Valley.  VVCC depends upon more than 300 volunteers to provide supportive services to over 2,000 adults (neighbors) in need.  The driver, volunteer or paid, is the heart of the transportation program.  The service provided by the driver helps older adults and people with disabilities live independent, quality lives by providing them access to necessary healthcare and community services.  Volunteer drivers may use their privately owned vehicles and paid or volunteer drivers may use vehicles owned by VVCC.  The driver reports to, assists and works cooperatively with, the Dispatch/Call Center Coordinator in providing safe and efficient transportation to customers without other alternatives.


Key Responsibilities


1. Prioritizes the safety of our neighbors, themselves and the general public by providing safe door-to-door and door-through-door service.


2. Transports passengers according to the schedule and/or instructions given by the Dispatch/Call Center.


3. Maintains communication with the Dispatch/Call Center, responding to calls and reports issues and problems as they occur.


4. Notifies the Dispatch/Call Center, without delay, of any variations to the schedule and any additional destinations requested by or for the passenger during the course of fulfilling the original schedule.


5. Assists passengers between the vehicle and the door of the origin/destination location, and through the door as needed, using appropriate passenger assistance techniques.


6. Assists passengers with mobility devices, bags, packages, and other items.  


7. Advises the Dispatch/Call Center of any issues or problems, especially situational reports regarding delayed passenger pick-ups or drop offs, or passenger trip cancellations or other concerns.  


8. Accommodate service animals according to training, and reports any difficulty with service animals immediately to the Dispatch/Call Center.  


9. Performs daily pre-trip and post-trip vehicle inspections.


10. Maintains accurate trip information records (trip origin/destination, miles, and hours).


11. Attends required training, debriefing sessions and staff meetings.


12. Provides Dispatch/Call Center with advance notice of scheduled absences.


13. Maintains VVCC owned vehicle or private vehicle for VVCC trips, when providing demand response services for VVCC in clean and safe condition.  Assists with upkeep and cleaning when operating VVCC mobility vans.


14. Monitors vehicle fuel level and purchases fuel at an appropriate and efficient time to avoid delays in trip schedule.  


15. Refrains from alcohol consumption for at least 8 hours prior to driving for VVCC.


16. Notifies the Dispatch/Call Center Coordinator when taking medication (over-the-counter or prescription) that may influence driving ability.


17. Maintains confidentiality regarding passengers at all times.


18. Follows approved operational procedures at all times.


19. Reports all vehicle and passenger incidents/accidents no matter how slight, to the Dispatch/Call Center Coordinator without delay.


20. Maintains a personal and professional driving record with no more than two traffic violations or preventable collisions within a three year period.


21. Provides superior quality customer service to ensure that each passenger who requests VVCC service is treated with dignity, respect and patience.


22. Adheres to VVCC Personnel Policies


23. Performs other duties and activities as assigned.


Knowledge, Skills and Abilities


1. Experience operating a passenger vehicle safely and experience operating an accessible vehicle is highly desired.  

2. A High School Diploma or higher.

3. Valid Driver’s License and an excellent driving record as recorded by the Motor Vehicle Department.

4. Ability to maintain a driving record that meets or exceeds VVCC driver standards.  

5. Ability to operate and maintain a private vehicle in clean and safe operating condition (volunteer drivers).

6. Ability to pass a National Criminal Record Check and Social Security Identification Check.

7. Ability to pass drug and alcohol screening if required.

8. Ability to fully comply with Federal Transit Administration Drug and Alcohol Testing program, including pre-employment, random, reasonable suspicion and post-accident testing.  

9. Excellent interpersonal, oral and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and problem solving situations.

10. Ability to work as a team member with individuals from diverse backgrounds.

11. Ability to understand and follow written and oral instructions.

12. Ability to work independently on assigned tasks and to make decisions with minimal supervision. 

13. Possess effective problem solving skills.

14. Ability to respect and accept supervision.

15. Ability to safely lift and carry 30lbs.


Position Status

• Paid Driver:  Full-Time based on assigned position

• Reports to Dispatch/Call Center Coordinator


Starting pay:  

Paid Driver:  $14 per hour


Note:  This position is effective based on available funding and is subject to periodic change.


To apply for this position call Kent Ellsworth at (928)204-1238.

 Verde Valley  Caregivers Coalition will make reasonable accommodations for performance  of the essential functions of the job for qualified individuals with  known disabilities unless doing so would result in an undue hardship for  Verde Valley Caregivers Coalition. 


Verde  Valley Caregivers Coalition is an Equal Opportunity Employer and  complies with Title VII of the Civil Rights Act of 1964 as amended, the  Age Discrimination in Employment Act of 1967, and the Rehabilitation Act  of 1973, and employs without regard to sex, race, color, national  origin, religion, age, handicap or status as a veteran of military  service.