Working the front desk can be both challenging and rewarding. In order to both serve our neighbors and set volunteers up for success, we’re focusing attention on providing better training to this critical team of volunteers.

Volunteer John Fahrm has taken on the task of developing a documented training process for front desk volunteers. It’s been interesting to capture both the technical nuances of our CARE software program and the art of filling service requests demonstrated by some of those who have staffed the front desk so beautifully for many years.

We begin offering initial orientation during the second week of January – both for new and current volunteers who may want to join the team. We’re also inviting those who staff the front desk to join us – we welcome your input and we’re eager to help everyone land on the same page about how we do the work.

Check the event calender for the next dates and times for this learning opportunity.